Privacy Policy

United States of America (USA)

1. INTRODUCTION

Acast, along with its subsidiaries, is committed to protecting your privacy and as a company, we always aim to achieve a high level of protection for your personal information. In order to provide you with a bespoke user experience, Acast collects certain information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked to, you and your interactions with Acast. Through this policy we aim to explain when and how Acast collects and processes such information, what we do with your information, and crucially, the purposes for doing so.

By either using Acast as the host of your podcast and any Acast tool associated therewith, by using the Acast App, website or by listening to podcasts hosted by Acast via Acast platforms or any third-party website (defined as an “Acast User”), you do so with the knowledge that your data will be collected and processed in accordance with the terms and conditions set out in this policy. If you do not agree with our policies and practices as to how your data will be collected and processed, please do not download, register with, access or use any Acast tools or listen to any podcasts hosted by Acast.

Acast Stories, Inc., is the data controller responsible for collecting and processing your personal data pursuant to this Privacy Policy.

2. PERSONAL DATA THAT WE COLLECT AND PROCESS

Below, we outline the personal data that we are collecting and processing from you as an Acast User, or have collected and processed during the past 12 months, based on how you interact with Acast. Depending on whether you are a listener (including the medium you use to access Acast content) or a content owner/podcaster, we may collect somewhat different information about you. However, the table below contains all the types of personal information that we may process about you.

1. Identifiers.

Name, alias, Facebook ID, Google ID, profile picture, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, cookies, advertising ID, email address, user account name, user agent, advertising ID, session ID or other similar identifiers.

2. Personal information that otherwise identifies, relates to, describes, or is capable of being associated with, a particular individual pursuant to Cal. Civ. Code § 1798.80(e).

Name, address, contact details such as email and telephone number, credit and debit card information, other financial information to the extent provided to us, information provided through customer or user surveys, and demographic data.

Some personal information included in this category may overlap with other categories.

3. Protected classification characteristics under California or federal law.

We may process your age and gender (to the extent provided by you). We may also process other protected classification characteristics such as marital status, pregnancy or related medical conditions and/or veteran or military status but solely to the extent such information has been voluntarily provided by you through e.g. participation in a survey.

4. Commercial information.

Records of payment history, invoicing history, podcasts you subscribe to or have subscribed to, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

5. Internet or other similar network activity.

Listening history, podcasts you subscribe to or have subscribed to; podcast categories you have marked as being of interest to you, browsing history, search history, ad viewing history, communications between you and Acast (e.g. for support or contract purposes), and other information on your interactions with our website, application, or any advertisement.

6. Geolocation data.

Physical location or movements.

7. Inferences drawn from other personal information.

Profiling information reflecting a users’ preferences, characteristics, trends, behavior or survey answers.

8. Biometric Information.

We do not collect or process biometric information.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

Acast obtains the categories of personal information listed above from the following categories of sources:

• Directly from you, for example (but not limited to) when you create an Acast account, when you purchase or subscribe to podcasts, when you participate in surveys or when you enter into a contract with us.

• Indirectly from you. For example, from observing your activity on our app or our website, or when you listen to or otherwise access Acast content. Acast may also collect data indirectly from you through cookies or similar technology with Acast’s advertising partners. This means that when you are on another website, you may be shown advertising based on your browsing or listening patterns on Acast’s services. Acast may also provide you with advertising on Acast’s services based on patterns on other sites that Acast has obtained from its advertising partners or other sites supporting cookies.

4. WHY WE COLLECT AND PROCESS YOUR PERSONAL INFORMATION

We may use, disclose, or sell the personal information we collect for one or more of the following purposes. Acast will not use personal information we have collected for materially different, unrelated, or incompatible purposes without providing you notice.

COLLECTION AND PROCESSING PURPOSES

General

1. To provide you with a personalized user experience and to deliver content, product and service offerings relevant to your interests through our App, website, third-party sites, via email or text message (with your consent, where required by law).

2. To enable you to access your Acast account (if any), update your Acast profile, and change your login method or password.

3. To compile statistics for analytical purposes for Acast and third parties, including “ad effectiveness services”.

4. For testing, research, analysis, and product development, including to develop and improve our App, website, products, and services.

5. To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

6. To help maintain the safety, security, and integrity of our App, website, products and services, databases and other technology assets, and business, including to prevent, discover or block misuse or fraudulent behavior.

7. To perform any legal obligations that we have toward our Acast Users.

8. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

9. As otherwise specifically described to you when collecting your personal information.

For Listeners (in addition to general)

10. To obtain an overview of your listening history, in order to recommend podcasts you may like.

11. To provide you with personalized ads and offerings based on your geographic location and other personal information collected under Section 2, including but not limited to customized language and frequency of ads.

12. To manage your podcast subscriptions (if any).

13. To ascertain that you have made required payments before accessing Acast+ content, i.e. Acast’s premium tier content.

For Content Owners/Podcasters (in addition to general)

14. To provide you with hosting and distribution services, and enable the sale of advertisements and sponsorships, in connection with podcasts owned or controlled by you.

15. To make payments to you in relation to advertisements and sponsorships sold (if applicable) and provide information to you related to such payments.

16. To give you access to statistics related to your podcasts, including but not limited to the number of listens, demographic data and the sale of advertisements included in your podcasts.

5. WHO DOES ACAST SHARE YOUR PERSONAL INFORMATION WITH?

5.1 Sharing Your Personal Information

Acast may disclose your personal information to a third party for a business purpose as outlined above under Section 4, or sell your personal information subject to your right to opt-out of those sales pursuant to Section 7.5 below. When we disclose personal information for a business purpose to a third party, we enter a contract with the third party, which describes the purpose for the sharing and requires the recipient of the personal information to both keep that information confidential and not use it for any other purpose than performing the relevant contract and fulfilling the stated purpose. Please note that third parties who purchase or otherwise obtain any personal information from us may not resell the personal information unless you have received explicit notice and an opportunity to opt-out of further sales.

Acast currently shares the following categories of personal information to a third party, or has done so in the preceding 12 months:

  • Category 1: Identifiers.
  • Category 2: Customer Records personal information categories.
  • Category 3: Protected classification characteristics under California or federal law.
  • Category 4: Commercial information.
  • Category 5: Internet or other similar network activity.
  • Category 6: Geolocation data.
  • Category 7: Inferences drawn from other personal information.

Acast currently shares your personal information with the following categories of third parties, or has done so in the preceding 12 months:

  • Service providers.
  • Data aggregators.
  • Advertising companies.
  • Analytics and advertising tracking companies.
  • Other companies within the Acast group.

5.2 Sale of Personal Information in the Preceding 12 months

In the preceding twelve (12) months, Acast has sold the following categories of personal information:

  • Category 1: Identifiers.
  • Category 2: Customer Records personal information categories.
  • Category 3: Protected classification characteristics under California or federal law.
  • Category 4: Commercial information.
  • Category 5: Internet or other similar network activity.
  • Category 6: Geolocation data.
  • Category 7: Inferences drawn from other personal information.

In the preceding twelve (12) months, Acast has sold personal information to the following categories of recipient third parties:

  • Data aggregators.
  • Advertising companies.
  • Analytics and advertising tracking companies.

6. RETENTION PERIODS

Acast account users

Your personal information will be retained for as long as you are an active user accessing our podcasts, and for as long as the information is considered necessary for Acast’s business and provision of services.

Listeners without Acast accounts

Your clear IP address will be deleted after 30 days. Thereafter, Acast will keep a hashed version of your IP address.

Newsletter subscribers

Your personal information is retained by Acast until you choose to unsubscribe from our newsletter by using the opt-out feature provided in the newsletter.

Content owners

Your personal information is retained for the duration of the agreement between yourself and Acast. Your personal information will be deleted within six months after termination of such agreement.

Support matters

For support matters, your personal data is retained for five years following the closing of the user support matter.

7. YOUR RIGHTS AND CHOICES

This section describes your rights with regard to our processing of your personal information and explains how you may exercise those rights.

7.1 Right to Access Information in a Portable Format

You have the right to request that Acast disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable request for such information, we will disclose to you:

  • The personal information we have collected about you.
  • Our business purpose for collecting (or selling, if applicable) that personal information.
  • If we sold or disclosed your personal information pursuant to this policy, the personal information categories that each category of recipient may have obtained or purchased, respectively.

The information may be delivered by mail or electronically, and if provided electronically, the information will be delivered in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit the information to another entity.

For RSS listens outside our app and for non-logged in app listens, we will hash your personal information after 30 days.

7.2 Deletion Request Rights

You have the right to request that Acast delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable request for deletion (see Section 7.3 below), we will delete your personal information from our records, unless retaining the information is necessary for us or our service provider(s) in order to either:

  • complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
  • detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
  • debug products or services, to identify and repair errors that impair existing intended functionality;
  • exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
  • comply with mandatory legislation (such as the California Electronic Communications Privacy Act, Cal. Penal Code § 1546 et. seq.) or any other legal obligation;
  • engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent;
  • enable solely internal uses within the Acast Group that are reasonably aligned with consumer expectations based on your relationship with us; or
  • make other internal and lawful uses of that information that are compatible with the context in which you provided it.

7.3 Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by:

  • Email at: privacy@acast.com.

Only you, or someone legally authorized to act on your behalf, may make a verifiable request related to your personal information. You may also make a verifiable request on behalf of your minor child.

You may only make a verifiable request for access or data portability twice within a 12-month period. The verifiable request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information (or an authorized representative for such person).
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Please note that making a verifiable request does not require you to create an account with us. We will only use personal information provided in such a request to verify the requestor's identity or authority to make the request.

7.4 Response Timing and Format

We endeavor to respond to a verifiable request within 45 days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or email.

Any disclosures we provide will only cover the 12-month period preceding the verifiable request's receipt. The response we provide will also explain the reasons why we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without difficulty.

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

7.5 Opt-Out and Opt-In of Sales of Personal Information

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time. User who opt-in to personal information sales may opt-out of future sales at any time. We do not sell any personal information of users that we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from such user, if that user is at least 13 years of age.

Please note that our services are not directed at children under the age of 13 and we therefore do not knowingly collect personal data from children under 13 years, nor do we disclose such data to third parties. If you become aware that Acast has unknowingly collected personal information from a child under the age of 13, we will make reasonable efforts to delete this information from our database as soon as practically possible.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by emailing: privacy@acast.com.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

For opting out with Acast’s attribution and retargeting third parties, please visit:

  • For Claritas – https://trkn.us/opt-out/
  • For Podsights – https://podsights.com/optout
  • For Tapad – https://www.tapad.com/privacy-policy
  • For Adswizz – https://www.adswizz.com/our-privacy-policy/#doNotTrack
  • For Chartable – help@chartable.com

Should you choose to opt-out of third party advertising, Acast cannot be held responsible for the effectiveness or completeness of any third party ‘opt-out’ provisions.

Acast also adheres to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising (“DAA Principles”), and we require the advertisers and service providers that perform advertising-related services for us to hold themselves accountable to the same standard. For more information please visit:

  • https://digitaladvertisingalliance.org
  • https://www.networkadvertising.org
  • https://thedma.org

7.6 Consequences if You Opt-Out or Request Deletion of Your Information

We will not discriminate against you for exercising any of your rights under this Section 7, such as denying you products or services or charging you different prices because you chose to exercise any of these rights. However, if you request deletion of your personal information, we may not be able to provide you with the same products or services, or the same quality of products or services as otherwise, including but not limited to personalized content, platforms, subscriptions, offers, promotions etc.

8. CHANGES TO OUR PRIVACY NOTICE

We reserve the right to amend this Privacy Policy at our discretion, at any time. When we make changes to this Privacy Policy, we will post the updated policy on our website and update the policy’s effective date. Your continued use of our products or services – including but not limited to our app, website, podcasts (through Acast or a third-party provider) – following the posting of changes to this Privacy Policy constitutes your acceptance of such changes.